Become A Button Rocker!

WEDDING  COORDINATOR & RECEPTIONIST

Button Rock Bakery Secretary: This position ensures Guests with initial impressions of Button Rock Bakery & Kenny Lou's Deli

Button Rock Bakery, one of Colorado's leading wedding cake providers, seeks a skilled and passionate Bakery Wedding Coordinator and Receptionist to join our team. As the point of contact for wedding clients, you will ensure a seamless experience from initial consultations to a memorable wedding day. This full-time position offers a competitive hourly rate of $18 per hour + tips and benefits.

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If you are passionate about the wedding industry, have a flair for customer service, and thrive in a fast-paced bakery environment, we invite you to apply for the Bakery Wedding Liaison and Receptionist position at Button Rock Bakery. Join our team and be part of creating unforgettable wedding cake experiences for our valued clients.
Responsibilities:
Wedding Liaison:

• Act as the primary point of contact for wedding clients, responding to inquiries, scheduling appointments, and guiding them through the wedding cake selection process.

•  Conduct in-person or virtual consultations to understand clients' vision, discuss design options, and provide expert advice on cake flavors, fillings, and decorations.

•  Collaborate with the bakery team to create customized wedding cake designs that meet client's expectations and preferences.

• Coordinate tastings and cake samplings to showcase our delicious offerings and assist clients in making informed decisions.

Receptionist:

• Greet customers, both in person and over the phone, with a warm and friendly demeanor, ensuring exceptional customer service at all times.

• Manage appointment scheduling, maintain an organized calendar, and confirm appointments to optimize efficiency.

• Handle incoming inquiries via phone, email, or in person, addressing customer questions and concerns promptly and professionally.

• Assist with administrative tasks such as maintaining client records, processing orders, and managing payments accurately.

•  Accurately process orders and payments, and handle cash and credit card transactions for custom orders, weddings, and wholesale accounts

Requirements:
Experience: Previous experience in a customer service or hospitality role, preferably in a bakery or wedding-related industry, is highly desirable. Familiarity with wedding cake design and trends is a plus.

Communication Skills: Excellent verbal and written communication skills are essential to effectively interact with clients, understand their requirements, and convey information to the bakery team.
Organization and Attention to Detail: Strong organizational skills are necessary to manage appointments, track client preferences, and ensure accurate order processing. Attention to detail is crucial for maintaining high-quality standards.
Customer-Focused Approach: A friendly, courteous, and customer-oriented attitude is vital in delivering exceptional service to wedding clients and creating a positive experience.
Team Player: Ability to collaborate and work closely with the bakery team, including cake decorators and bakers, to translate client's preferences into stunning wedding cake creations.
Flexibility: Willingness to work a flexible schedule, including weekends and evenings to accommodate client appointments and wedding events.

Job Description:
Ensures an unrivaled experience through the best combination of food and service.

•  Acts as ambassador, greeting clients with a positive attitude and enthusiasm while coordinating merchandise sales, and responding to telephones and emails.

•  Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance, takes prompt corrective action where necessary, or suggests alternative courses of action.

• Prepares for the shift by ensuring the area is stocked with supplies: menus, tasting materials (sets up the tastings for the day) menus for the FOH, delivery organization, etc.

•  Reviews the cleanliness and organization of wedding contracts, orders, pending orders, and email boxes.

• Checks for restocking of necessary supplies.

• Brings all areas up to standard.

• Discusses problem areas with the Manager on duty to anticipate solutions.

• Maintains a positive attitude and fosters a positive working attitude amongst the various departments,

• Notifies the Manager of any Guest perceived as unhappy or files a complaint promptly and responsively.

• Assists other Team Members as needed or as business dictates

• Manages flow from emails to active orders.

• Delivers timely responses to email inquiries as well as phone calls.

• Must be friendly and able to smile frequently.

• Restaurant, retail, or cashier experience is preferred but not required.

• The employee must communicate effectively with multiple Guests while generating enthusiasm for Button Rock Bakery.

•  Is dressed per dress guidelines, always looking neat, clean, and professional.

• Must articulate clear greetings and proper etiquette for emails and phone calls.

• Must be able to lift to 50 pounds

• Must be able to sit or stand for 8 hours a day.

• Must have reliable transportation to and from work.

A Team Member must meet the physical demands described here to perform the essential functions of this job successfully.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position,

The team Member will regularly be required to:
Weekend Availability
Weekday Availability
At a minimum, proficiency with Microsoft Excel, Microsoft Word, and Outlook.
High School Diploma or higher level of education.
Additional Compensation: Share in a tip pool which average an additional $5 per
hour or more.
Bakery Wedding Liaison and Receptionist
Job Type: Full-time
Salary: $18.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Schedule: 8 hour shift
Supplemental pay types:
Tips

Lafayette, CO 80026: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person

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Click here to fill out the form below and attach a resume if interested!